When it comes to selecting a new home, we know you have many options. The following resident programs are just a few of the ways we’re showing you how thankful we are that you’ve chosen to live in one of our communities. We are delighted to have you as part of the Steven Scott family and hope you stay with us a long time.
We Take Your Happiness Seriously
Your opinions matter to us. Whether it’s a suggestion on how we can make your home with us better, or if you would just like to pass on a compliment, we want to hear from you. Your honest feedback helps us improve and create even better communities for you to live in. Steven Scott utilizes SatisFacts, an unbiased, 3rd party resident surveying company, to help us determine where we’re doing well, and where we can improve.
So how does SatisFacts work? SatisFacts offers annual satisfaction surveys and feedback systems to residents in order to gain valuable insight into living experiences. The surveys and systems are designed to identify any issues impacting satisfaction, and in response, help us create relevant action and quality assurance plans. In addition, after surveys are completed, instant emails are sent to the appropriate Steven Scott staff to guarantee any problems are addressed and resolved as soon as possible.
Steven Scott Management, Inc. is proud to announce that we are ranked as a 2014 SatisFacts national resident satisfaction award winner. Receiving this honorable award shows us that our efforts to ensure our residents’ happiness are working, as well as serves as a reminder to always remain focused on our residents’ total satisfaction!
Strive for 5
As part of the Satisfacts survey, we ask our residents to rate our community on a scale of 1-5, and we strive for five!
Refer a Friend or Family Member, Earn a Reward
We’ve heard from so many residents throughout the years that in addition to being happy living with us and wanting to remain a part of the Steven Scott family, they love to encourage friends and family to live with us as well. We appreciate that more than you know, and want to say “thank you” for your loyalty: Now when you refer someone to a Steven Scott managed community – you’ll both receive $125 off your rent!